Frequently Asked Questions

       Can we bring our dogs to Thistledown Glamping & Cottages? 

Yes you can! We welcome 2 well behaved dogs in our Shepherd Huts and 3 into Fern Cottage. If you are wanting to book one of our Shepherd Huts & have a large breed dog Finch has more space so would be the most appropriate hut to book. We request that all dogs are kept on a lead when outside of your garden area & that you clean up after them at all times. Dogs must not be left unattended at any time & they must be fully house trained. Scroll down to the bottom of the page to see our full Dog Friendly Policy.

Why should we BOOK DIRECT?

BOOK DIRECT means a better deal for you & for us!

Why should you book direct? 

If you book direct with us here on our website www.thistledownglamping.co.uk you benefit from -

- 3pm check in (it's 4pm otherwise)

- Free log bundle for your fire pit

- 5% couples discount when booking Finch (please request discount code before booking)

- Reassurance from our Covid Booking Guarantee! (see below for info)

What do we get?

Every penny you pay comes straight to us. We pay huge commission fees if you book through a third party and you don't get any of the additional benefits.

What do we need to bring?

We provide all bed linen & towels (unless specified otherwise) so no need to bring that. You may like to bring beach towels though for days out & flip flops & bathrobes for getting out of the hot tub. You will need to provide your own food & drink & don't forget toilet roll! We provide basic cooking utensils & pots, for the hob inside & a skillet for the fire pit. All wood is provided for the hot tub. Log bundles are available to buy for your fire pit. Please see the 'Our Huts' page for more information on what you can find in the huts.

Can I book the whole site for my family?

You can book all of our accommodation but each unit must be booked under the lead guest staying in that accommodation, who must be over 21. This person must take responsibility for all guests staying in that unit & is who our booking contract is with. Children are not permitted to stay in Wren. Maximum of 2 adults & 2 children under 16 are welcome in Finch - ie 3 or 4 adults are not permitted to stay in Finch.

What is the security deposit?

We ask for a refundable security deposit to cover any damage that may be caused during your stay. It is very unlikely that we would ever collect this & certainly not for accidental breakage of a plate, glass etc. For Fern Cottage we ask that the £100 is paid along with your final balance. We will return it in the same way 7 days after your departure. For the Shepherd Huts the £100 is pre-authorised on the day of your arrival on the card used to pay your balance. This money never actually leaves your account, your bank just 'holds' it in the unlikely event that we were to make a claim on it. The funds need to be available in your account for this, the money is automatically released 7 days after your departure. Please see out T&C's for full details.

Do the huts have heating?

Yes, they have electric heaters. We control them externally by WiFi, they are set to a comfortable temperature but if it's too hot/too cold a quick message to us & it can be changed instantly.

Can I have a party or my stag/hen do at Thistledown Glamping & Cottages?

No, unfortunately we don't allow parties or hen/stag do's. Our aim is to promote a quiet, relaxing break where families & couples can enjoy nature & the peaceful environment here. We do not allow loud music to be played at any time. This does not mean you can not have fun! We just ask all guests to be respectful of other guests as well as ourselves. We do not accept all adult groups in Finch, no more than 2 adults & 2 children are permitted to stay in this hut.

Can we bring a blow up bed or tent for ourselves or additional guests?

No. Our accommodation has a maximum number of guests allowed and beds are provided for each one. 

How far are you from the beach?

We are just 20 minutes from New Quay & Aberaeron, plus a few other 'off the beaten track' beaches. Take a look at our 'Local Area' page to see more information.

Can we use public transport to get to you?

Our nearest train station is in Carmarthen, about 30 minutes away. Our location is fairly rural & to get the best out of your holiday in West Wales you really need your own transport to get around and explore.

Have you made any changes because of Covid-19?

Yes we have.

We have introduced our Covid Booking Guarantee. This includes the following -

- Low deposit of 20% when booking

- Late balance payment just 10 days before arrival in the huts, 14 days in Fern Cottage

- Flexibility to move booking in the event of further Government Covid restrictions

- Due to low deposit & late balance payment no refunds are offered

 

We have completed the 'GOOD TO GO' scheme which shows we have completed all the necessary checklists, risk assessments &  cleaning schedules to ensure we are providing a safe environment for yourselves & us. 

Our accommodation is all self contained and lends itself perfectly to social distancing.

We will be asking you to 'self check-in' during this time. We will contact you prior to arrival with more information on this.

We have chosen to only partially re-open for the rest of 2020, our aim is to leave 3-7 nights between bookings wherever possible.

We can only accept bookings from one household/bubble per unit.

Social distancing & all government guidelines must be followed by all guests. (Please be aware that some guidelines may be different in Wales)

The name and contact details of the lead guests will be provided if requested as per the Track & Trace system, keeping in line with our GDPR policy.

We have provided a hand sanitising station in the car park. This is to be used before & after touching the bins or the main gates.

Information regarding our cleaning schedule & checklist is available on request.

Additional Covid-19 T&C's can be found at the bottom of any page on our website.

We will adhere to Government guidelines at all times. This could mean certain services are withdrawn with no notice if we are required too. We would aim to inform you of any changes as soon as we are able too.

Ultimately we want you to arrive at Thistledown Glamping & Cottages ready to escape from the realities of the world and to just relax. Everything that we have put in place will be done behind the scenes wherever possible. We have provided this information so you can be reassured that we are doing everything possible to ensure your accommodation complies with all the guidance we have been given so you can just focus on enjoying your holiday.

Our Address

Thistledown Glamping & Cottages,

Panteg Cross,

Llandysul,

SA44 4SS

Contact Us

Tel: 01239 851416

email: info@thistledownglamping.co.uk

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